FAQs

Are your products real?
Yes of course. All of our products are 100% authentic. It is against the law to sell a fake or replica item.

Product Information

Stone Island
Just like many solely independent stores across the UK Northern Basement are now obliged to remove CLG tags from all Stone Island Menswear products in order to protect the company and supplier.

In the United Kingdom the sale of Stone Island is authorised through a UK distributer. The distributer and Stone Island own the full rights to the brand in the UK as well as managing the price control of all products. The brand and partner company actively try and trace suppliers to shut down the external supply of Stone Island as they want to restrict which businesses and where the brand can be sold.

What are the delivery options?
All UK orders over £150 receive free standard tracked delivery, We charge £4.99 for standard tracked delivery on UK orders below £150. Delivery charges outside the UK are £19.99

What payment methods do you accept?
We accept the following payment methods through our site:

Klarna
Clearpay
Laybuy
Mastercard
Maestro
VISA

Do you have a returns policy?
Northern Basement currently operates a strict no returns policy. Unfortunately there are a small amount of people who try to return item(s) back to us smelling of smoke/aftershave after they have worn them. Unless we have sent an order out wrong or faulty, we cannot accept returns or exchanges at this present time. We are a small business selling 100% authentic products much lower than RRP and because of certain individuals spoiling it for the genuine people out there, our margins do not allow us to accept returns. We will always be happy to try and assist with sizing/fitting on messenger, email & Instagram DMs. Please see our 5 star Trustpilot reviews for reassurance in our service & authenticity.