FAQsAre your products real?
Yes of course. All of our products are 100% authentic. It is against the law to sell a fake or replica item.
Just like many solely independent stores across the UK Northern Basement are now obliged to remove CLG tags from all Stone Island Menswear products in order to protect the company and supplier.
In the United Kingdom the sale of Stone Island is authorised through a UK distributer. The distributer and Stone Island own the full rights to the brand in the UK as well as managing the price control of all products. The brand and partner company actively try and trace suppliers to shut down the external supply of Stone Island as they want to restrict which businesses and where the brand can be sold.
What are the delivery options?
All UK orders over £150 receive free standard tracked delivery, We charge £4.99 for standard tracked delivery on UK orders below £150. Delivery charges outside the UK are £9.99
What payment methods do you accept?
We accept the following payment methods through our site:
Do you have a returns policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Original shipping charges are non-refundable and you are responsible for the charges of return shipping.
To start a return, please contact us at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.